FAQ / How do I cancel my Spikko iTunes subscription?

Cancellations must be processed through both Spikko and iTunes.

  • You may cancel your Spikko service at any time with no additional cost and no hassle.
  • Cancelling your iTunes subscription and sending notification to Spikko ensures consistency and proper billing.

 

To cancel your Spikko iTunes subscription:

  1. Open “Settings”
  2. Select “iTunes & App Store”
  3. Tap your Apple ID.
  4. Tap “View Apple ID” (Sign-in may be required)
  5. Under Subscriptions: Select Manage
  6. Choose to manage “Spikko”
  7. Switch Auto-Renewal to “Off”

After unsubscribing from iTunes send an email to Support@Spikko.com with:

  1. Your account email address
  2. Which number(s) you would like to cancel
  3. Reason for cancellation- feedback improves Spikko service
  4. When you would like to have your service terminated.

-Immediately? End of billing cycle? In three months? Tell us!

A confirmation email will be sent by a Spikko Team Member.

 

Please note: The client is responsible for cancelling their line before the end of their billing cycle. Spikko cannot guarantee refunds for requests made after the established billing date.

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